Hi, and thanks for using Love Renovate!
Love Renovate is an online platform that enables you to plan, cost and contact local businesses in order to simplify renovating through our website (www.loverenovate.co.uk). There are no membership fees, no long-term commitments and no complications. We make renovating simple.
The below Terms and Conditions of Service set out the terms applicable to the service we provide you with. By using our site, you understand that you are entering into a legally binding agreement with Love Renovate Limited, a company registered in England and Wales, with company registration number 11353662 and whose registered office is International House, Nile Street, London, England, N1 7SR.
REGISTRATION
Please follow the on-screen prompts to register for an account. The process requires you to provide your details.
By registering for an account, you confirm that you have understood and accepted Love Renovate’s terms of service (terms).
You warrant that the information you have supplied as part of the registration process is accurate and that you will notify us of any changes. You are responsible for safeguarding the security of your account, including keeping your password confidential.
Unless agreed by us in writing, all users of the site are limited to one account.
We reserve the right to reject any registration and refuse your use of the site for any reason, at our sole discretion.
USER RIGHTS OF ACCESS
You have permission for temporary, non-exclusive use of the site. Love Renovate reserves the right to withdraw or change the content of the site and these terms at any time without notifying you and without having any legal responsibility towards you.
You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the site.
You are also not allowed to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the site and/or any documents or online resources on the site available to any third party.
You are responsible for configuring your own computer and software to access the material and content on our site including downloadable files. We do not warrant that the way we deliver data to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although we do our best to protect our site, we are not responsible for any viruses, bugs or similar issues. We advise that you use your own virus protection software to protect yourself.
You must treat all identification codes, passwords and other security information that you obtain from use of the site and (where applicable) for you to access parts of the site, as confidential. If we think you have failed to keep confidentiality, we may disable any such information, including your passwords and other codes.
You agree to follow our Acceptable Use Policy.
If you allow anyone else to use our site, you must make sure that they read these Terms and Conditions first, and that they agree to and follow them.
If you do not use the site according to the law and these Terms and Conditions, we may suspend your usage, or stop it completely.
We frequently update the site and make changes to it, but we have no duty to do this. This means that content on the site may be outdated or incorrect. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.
We follow our Privacy Policy in handling information about you. By using the site, you agree to us handling this information and confirm that data you provide is accurate.
Our site use cookies. More information about the cookies we use on our site is provided in our Cookie Policy.
OUR SERVICE TO YOU
These terms set out the conditions on which we provide you services to enable you to plan your renovation and contact local businesses that provide renovation services (Business(es)). You are bound by these terms which govern how you use Love Renovate and how you interact with Businesses.
Upon registration for an account with Love Renovate, you will be asked to confirm that you have read, understood and accepted them. You will not be able to use the renovation platform unless confirmation is given that you accept our terms. Please read these terms of service carefully before using our platform. If you have any queries on these terms, please contact us at hello@loverenovate.co.uk before using our Services.
By using the platform on our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
OUR ROLE
Love Renovate is an online platform that enables you to plan and cost your renovation and contact businesses using the online platform which is uniquely designed to meet your needs. Businesses may use the site to market their service and interact with you if you submit a query regarding their services.
Businesses are asked to upload information about their profile and credentials. Although we ask our Businesses to warrant that the information they have supplied as part of their registration process is accurate and that they will notify us of any changes, we do not verify this information. Love Renovate shall not be liable if any such information is inaccurate or outdated. However, our aim is to foster a trusting and transparent environment so if you establish that any information provided by a Business about their background or credentials is inaccurate or outdated, please email us at hello@loverenovate.co.uk.
USE OF PLATFORM
Your may access our platform without signing up although by registering with us, you will be able to save your information (e.g. budget figures), communicate directly with Businesses via our messaging function and leave ratings and reviews for Businesses your have worked with. We reserve the right, in our sole discretion, to reject any registration request we receive.
Once you access the platform, you will be able to access resources, advice and budgeting tools to assist you in renovation.
You may also search for Businesses which offer your required services. Business profiles will state their details including location, opening hours, services offered, average project cost estimates, and any available user reviews. Cost estimates provided by the Businesses are estimates only and we shall not be liable where project cost estimates are inaccurate, incorrect or outdated. You agree that any decisions you make on the basis of these estimates, are your sole responsibility.
You may use our Cost Estimator tool to estimate the overall cost of your project. You understand and agree that project cost estimates that are obtained via this this tool are estimates only and are liable to change. We shall not be liable where project cost estimates are inaccurate, incorrect or outdated and you agree that any decisions you make on the basis of these estimates, are your sole responsibility.
PURCHASING SERVICES
You may contact Businesses directly to enquire about their services and request an estimated cost for your renovation.
We are not party to the conversations you have or agreements you make with Businesses and shall not be held liable for any errors made by Businesses during your communication with them.
No payments will be made through the site and all transactions will be made directly with the Business.
Businesses may have their own terms and conditions that you may be asked to accept when you purchase services directly from them. By purchasing services from them, you are entering into a legally binding agreement with the Business to which Love Renovate shall not be party.
Love Renovate is not party to any transaction you enter into with a Business and shall not bear any express or implied liabilities related to any services offered by Businesses through or outside the site. We do not possess, check or act as caretakers of any services that are sold by Businesses at any time.
If you have any concerns about a Business, please contact us at hello@loverenovate.co.uk to report this and we shall carry out an investigation.
CONFIDENTIALITY
Personal information or business information that you supply to us, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Policy. Confidential information will not be disclosed to any third party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our services or where so required by law.
USER SUBMISSIONS AND BUSINESS REVIEWS
The Love Renovate site provides certain features which enable you and other users to submit, post, and share content, which may include without limitation text, graphic and pictorial works, or any other content submitted by you and other users through the site (User Submissions).
Love Renovate does not guarantee any anonymity or confidentiality with respect to any User Submissions, and strongly recommends that you think carefully about what you upload to the site. You understand and agree that User Submissions may be made public without any additional notice to or consent by you and you should assume that any person (whether or not a user of Love Renovate platform), including any Business, may read your User Submissions. Love Renovate is not responsible for the use or disclosure of any information that you disclose in connection with User Submissions, including any personal information.
User Submissions are displayed for information purposes only and reflect the opinions of the person making the submission. They are not controlled by, and shall not reflect the opinion of, Love Renovate. You understand that all User Submissions are the sole responsibility of the person from whom such User Submission originated. This means that you, and not Love Renovate, are entirely responsible for all User Submissions that you upload, post, e-mail, transmit, or otherwise make available through the site. You affirm, represent, and warrant that you own, or have the necessary licenses, rights, consents, and permissions to use the User Submissions you make.
We make no representations that we will publish or make available on the site any User Submissions, and we reserve the right, at our sole discretion, to refuse to allow any User Submissions on the site, or to edit or remove any User Submission at any time with or without notice.
You understand that when using the site, you may be exposed to User Submissions from a variety of sources and that Love Renovate does not endorse and is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Submissions.
We encourage our users to inform us of any User Submissions that are inaccurate, offensive, indecent, or objectionable so that we can take the necessary steps to remove them from our site. Although we will take reasonable steps to remove such User Submissions, you acknowledge and agree that Love Renovate shall bear no liability or responsibility whatsoever in any such User Submissions.
For all User Submissions, you grant Love Renovate a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology without compensation to you.
We are the owner or licensee of all intellectual property rights in the site, including any databases that hold relevant information about the site, the site and its services. They are protected by copyright or trademark registration and you may only use any our services in line with these terms.
CONDUCT
Love Renovate strives to create a trustworthy and healthy environment for its users. We will not tolerate any behaviour that puts any of those aspects at risk and so by using our site, you agree not to:
TERMINATION AND MODIFICATION
You agree that Love Renovate, at its sole discretion, may terminate, deactivate and / or suspend any account you may have with us or your use of our site or remove all or any part of your account or any content that you upload.
We may also discontinue, modify or amend any aspect, feature or policy that is on our site. Love Renovate may, at its sole discretion and at any time, stop providing access to the site, or any part of it, with or without notice and Love Renovate will not be liable to you or any third party for any such termination of access.
Copyright infringing activities are illegal, and we reserve the right to terminate any access to our site or remove all content submitted by anyone who is found to be an infringer. Any suspected fraudulent, abusive, or illegal activity may also be referred to appropriate law enforcement bodies. These remedies are in addition to any other remedies that we may have at law.
LIMITS OF WARRANTIES AND LIABILITIES
You are responsible for ensuring that any hardware you use to access our site functions correctly. You acknowledge and agree that the provision of all these requirements is your responsibility and is at your own cost.
We shall not limit or exclude our liability for:
We shall not be liable to you for any indirect, special or consequential loss or damage, including:
We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statutes.
Although we try to ensure our digital products work seamlessly and without errors, we do not warrant that your use of our site will be uninterrupted. We are not responsible for any loss or damage you may suffer resulting from any interruptions, although we will use our best endeavours to rectify any issues you encounter as soon as possible.
Any duty of care owed to you by us is owed to you alone and no duty of care is owed to any third party and we do not assume any responsibility to any third party in respect of the performance of our duties to you.
CONSULTANCY SERVICE
You are bound by the terms in this section if you have booked an online session via video or phone call to gain our advice on a renovation project (“consultation”). The advice provided during the consultation will depend on your requirements, which may (but is not guaranteed to) include (i) understanding where to start with your renovation, (ii) working through the high level costs of your projects, (iii) looking at ideas on where you and save or get better value for money on your project costs, and (iv) understanding the different types of architectural professionals and which type you need for your projects.
A consultation costs £59 (or the current exchange rate to your currency) per session, inclusive of VAT and any applicable taxes (“fee”). We may change the fee at any time by updating these terms and the relevant webpage. We will not change the fee of a consultation if you’ve already booked a session. A consultation is a singular, thirty minute session. If you wish to book an additional consultation session, you should purchase an additional consultation using the booking form on our website.
If you need to cancel or change the time of your consultation with us for any reason, please email hello@loverenovate.co.uk at least 24 hours before the appointment time. We cannot change the appointment time if you email us within 24 hours of your appointment time.
On completion of the consultation, your invoice will be issued to you, with payment due seven days after the invoice date. We use card payment to bill our clients through Stripe. By agreeing to these terms, you are also agreeing to the Stripe Terms of Service, as may be modified by Stripe from time to time. You agree to provide us with accurate and complete information about you, and you authorise us to share it, along with transaction information, related to your use of the payment processing services provided by Stripe.
Except for anything we’ve expressly set out in these terms, we don’t make any promises, warranties, guarantees or representations in relation to the advice provided during consultations or in follow-up communications, for example via email. Although we try to ensure that the advice we provide you is accurate and suits your needs, the aim of consultations is to provide you with high level advice, rather than any instruction or detailed advice; it’s ultimately your responsibility to get expert advice and decide what actions to take.
We will not be liable to you for any amounts for any claims or disputes arising out of or in connection with the advice provided during consultations, including claims or disputes made by third parties.
LINKS TO OUR SITE OR OTHER SITES
You are allowed to make a link to our site’s homepage from your website if the content on your site meets the standards of our Acceptable Use Policy and provided you do not suggest any endorsement by us or association with us unless we provide agreement in writing. We reserve the right to end this permission at any time.
Links from our site to other sites are only for information. We do not accept any responsibility for other sites, the accuracy of their content or any loss you may suffer from using and relying on them.
EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure or delay to perform any of our obligations under a contract for a digital product that is caused by events outside our reasonable control.
COMPUTER OFFENCES
If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example introducing viruses, worms, Trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.
You must not try to obtain access to our server or any connected database or make any 'attack' on the site.
NO PARTNERSHIP OR AGENCY
Nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties.
APPLICABLE LAW
Any dispute arising from these terms shall be governed by and construed in accordance with the law of England and Wales and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any arising dispute.
If any part of these terms and conditions is held to be invalid or unenforceable, the remaining terms and conditions will continue in full force and effect.
COMPLAINTS
If you have any questions or a complaint about the service provided by us, please contact hello@loverenovate.co.uk to make your complaint.
ACCEPTABLE USE POLICY
INTRODUCTION
Thank you for visiting our website www.loverenovate.co.uk (our site). This is our Acceptable Use Policy and by using our site, this policy applies to you and you agree with it as part of our Website Terms and Conditions.
The terms in our Acceptable Use Policy may change, so we advise you to check this page because when you use our site, you are bound by it.
ABOUT US
This site is run and maintained by Love Renovate Limited (“we”). Our email address is hello@loverenovate.co.uk.
USE OF OUR SITE
You agree not to use this site for any of the following purposes:
to break any laws or regulations;
to do anything fraudulent, or which has a fraudulent effect;
to harm or attempt to harm minors;
to do anything with material that does not meet our content standards (these are listed below);
to copy in any way or re-sell any part of our site;
to interfere with or damage any part of our site, equipment, network, software or storage arrangements;
for unsolicited advertising material (known as spam); and
to transmit any data or material that is harmful to other programs, software, or hardware.
CONTENT STANDARDS
Our content standards apply to all material that you contribute either to our site or to our interactive services.
Your contributions must be accurate (if they are factual), genuine (if they state opinions) and within the law.
Your contributions must not be defamatory, obscene or offensive, likely to deceive, harass, annoy, threaten, or invade someone else's privacy. Your contributions must not promote material that is sexually explicit, promote violence or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation, infringe anyone else's intellectual property, be used to impersonate anyone, or misrepresent anyone's identity or encourage or assist anything that breaks the law.
INTERACTIVE SERVICES
Where we provide use of interactive services, we will tell you clearly about the service, we will tell you what form of moderation we use for the site, we will try to assess risks on the site and will moderate if we think it is appropriate.
We are not however required to moderate our interactive service and we will not be responsible for any loss or damage to anyone who does not use our site according to our standards (whether or not we have moderated the service).
AGE LIMIT
Our services are not intended for the use of minors under the age of 18.
SUSPENSION AND TERMINATION
If we believe you are in breach of our Acceptable Use Policy, we will take whatever steps we think are necessary to address this, including stopping your use of the site temporarily or permanently, removing material you have put on the site or any of our social media groups, sending you a formal warning, taking legal action and / or telling the relevant authorities.
We will not be held liable for any of your costs arising from any actions we take to deal with any breach of this policy.
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